Returns and refunds

If something is wrong, you keep the part

That is not a favour, it is arithmetic: sending a $50 part back across the world costs more than replacing it does, often several times more. Every product we currently sell is under $50, so in practice this applies to everything in the store.

We will ask for a photograph or a short description of the fault. That is so we can fix the problem at our end, not a hurdle for you to clear.

Warranty

Our servomotors and adapters carry a 12-month warranty against manufacturing defects, running from the day your order is delivered. If a part fails in normal use within that time, email us and we will replace it. The warranty does not cover damage from incorrect wiring, over-voltage, mechanical overload or modification — but tell us what happened anyway, because we would rather help you get running than argue about the cause.

Changed your mind?

Email us within 30 days of delivery and we will refund the price of the item. If the part is under $50, keep it. For anything over $50 we will arrange the return and tell you what it costs before you commit to anything.

Shipping charges are refunded when the order was wrong or faulty. When you have simply changed your mind, the shipping is not refunded — it has already been spent.

Orders that have not shipped yet

Email us and we will cancel and refund in full. We ship in small batches, so there is usually time.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. Your bank decides how long it takes to appear — usually 5 to 10 business days.

How long delivery takes

Everything ships from Shenzhen, China.

These are the carrier's working days after dispatch, not calendar days, and customs can add to them. If your order is materially late, email us — we would rather hear from you early. Times for every other country are quoted at checkout, against the country you actually choose.

United States orders include import duty. We pay it before the parcel leaves, so there is no customs bill when it arrives.

Everywhere else, import duty and local taxes may be charged on delivery. They are set by your country, not by us, and we cannot predict or refund them.

Tracking your order

There are no accounts on this site and no password to lose. The link on your invoice PDF is your order: open it any time to see the current status, and to send us a message about that specific order. Keep it — it is the only copy.

Contact

Email info@gearotons.com and quote your invoice number (it looks like A1B2C3D4-0001 and is at the top of your invoice). We are a small team, so please allow a working day or two for a reply — you will get one. There is more on the contact page.